The implementation of the AGCOM project may trigger some concerns, disputes, conflicts and grievances. All grievances and feedback related to this Project will be treated equally without prejudice. The potential users of this GRM include beneficiaries, stakeholders, contractors, consultants, suppliers of goods and services, project related workers, citizens and the public.
Alternative Grievance and Feedback Reporting Routes
Notwithstanding the GRM process described in the GRM document, some grievances can be lodged directly with the Project Implementation Unit i(PIU). Individuals, Communities and Stakeholders are also free to report anonymously through the AGCOM Project Coordinator (for the attention of the Social Safeguards Specialist). The PIU will facilitate the redress process by engaging relevant Committees and following steps described in the GRM document
The grievances and feedback can be lodged in any major languages of Malawi and through any of the following 4 methods/channels:
- In Person By visiting AGCOM Project Offices located in Kanengo within Tobacco Commission (First Floor Old Tobacco Commission Office Building). A Suggestion Box will also be available at AGCOM Project Offices where grievances/feedback can be deposited anonymously
- Through Post Office By sending a letter in any major languages of Malawi to the following Address:
The National Project Coordinator
The Agricultural Commercialization (AGCOM) Project
First Floor Old Tobacco Commission Office Building
P.O. Box 30134, Lilongwe 3, Malawi
Attention: Social Safeguards Specialist - By Phone By calling the following Toll Free Number 2478 as assigned by MACRA
- By Email By sending an email to the following addresses: grm@agcom.gov.mw or agcom.grm@gmail.com